Competitive Intelligence Considerations
As market & Competitive Intelligence influences and impacts the entire organization and the vast majority of the employees and business functions there are many more considerations that need to be taken into account when building, implementing and maintaining a business intelligence organizations and function.
When creating and/or maintaining a market & competitive intelligence unit or program any intelligence manager needs to be concerned with a series of not directly related issues and challenges.
Way beyond traditional intelligence processes and tasks the entire organization ought to realize the impact of improved intelligence, especially as a large amount of valuable market and competitive or competitor intelligence is being produced and used in many other groups outside marketing and sales.
Also cross divisional impact and behavioral patterns, hierarchies, legal boundaries and knowledge, security concerns and counter intelligence, resource allocations and many other areas of concern need to be addressed with Human Resources departments, legal council, security officers and many other employees and managers.
-
Legal Considerations for Business Intelligence
In the very complex global world of regulation, copy rights, licensing issues to name a few, there is ample potential for error and serious legal implication. The intelligence unit needs to exclude and eliminate related risks. Meaning: Market & Competitive Intelligence needs to be acquired, gathered, indexed and shared in legally sound and ethically waterproof ways.
-
Counter Intelligence
Safeguarding information and data should be a major concern for any organization. Especially in times where electronic access and connectivity provide easy entrance, security measures should protect intellectual assets better than ever.
-
Security and Market & Competitive Intelligence
Intelligence, counter intelligence, defense, risks and threats need to be detected and eliminated very early in any business activity that crosses systems and information boundaries in an ongoing fashion; especially the field of business intelligence in a broader sense is exposed to increased security threats.
-
Human Resources for Market Intelligence
In the very complex global world of hierarchies, differing managerial styles and cultures as well as individual mentalities (oftentimes influenced by geo-political and economical dynamics) the Market & Competitive Intelligence department would be in need of a knowledgeable HR partner who can consult on the above variables whenever apparent, so it can be avoid/overcome to experience any cultural or other differences, pro-actively.
-
Resources for Market Intelligence Support
Resource allocation and securing capacities and budgets internally and externally is another important consideration that impacts success or failure of an intelligence operation inside an organization significantly. As a firm part of project development and role profiles, resources need to be agreed upon by all stakeholders and particularly management.
-
Intelligence Risks & Threats
When talking about risks within an intelligence context there are regularly two areas most dominantly mentioned: counter intelligence and the business risk NOT to entertain any serious intelligence program.
-
Constraints to build an Intelligence Unit
As for any business investment area, market & competitive intelligence finds multiple constraints in the market place and internally. Resources, trust, faith into the value proposition, cost implications, staffing, and strategic fit are just a small list of potential constraints.
-
Organization in Support of Intelligence
The organization of an intelligence unit depends on many factors. Size of operation, view points, strategy, competitive environment, target industries, markets covered, history, threats, risks and many other elements. Also the intelligence focus is an influencing factor for an organizational setup.
-
Intelligence Program Governance
Intelligence functions might have to be governed as much as other business disciplines. Keeping view point focus, intelligence users aligned and spending under control as well as legal and ethical policies active and followed could be some of the governed intelligence activities and responsibilities.

